Value of BPM: Functionality

By integrating existing applications, pulling relevant data,
and connecting appropriate people, composite process
applications built with BPM suites tend to overcome the
limitations of traditional enterprise systems, ultimately
enabling organizations to:

Streamline operations. A 100% HTML-based process
modeler lets trained business users automate, execute,
and monitor business processes from beginning to end,
eliminating redundancy and optimizing resources along the way.

Integrate systems. By connecting existing applications (like CRM and ERP), these composite applications route — and automatically synchronize — information throughout the organization, freeing employees from having to manually change data in numerous applications while allowing managers to call upon the most relevant content when making decisions.

Share knowledge. Using a portal as a central access point, employees are able to control and reuse vital corporate information, such as domain expertise, intellectual capital, and best practices. Users can identify subject matter experts, share information in real time, and build public or private knowledge communities when necessary.

Gain visibility. Through secure, web-based reporting dashboards, managers are able to monitor business performance and analytical information in order to gain awareness of corporate operations, competitive activities, and market dynamics, allowing them to not only identify business issues but also anticipate and correct problems before they materialize.

Obtain feedback. With an extensive set of process performance reports, process designers can conduct detailed analysis of successes and failures of specific processes to gain insight into future workflow design, thereby enabling the organization to achieve a continuous, dynamic cycle of enterprise process improvement.

Create accountability. Via the portal, managers can delegate work, track deadlines, automate escalations, and monitor performance while enforcing personnel accountability for results through reports and audit trails.

Drive policy. Knowledge-centric tools help capture and manage enterprise data and best practices. A sophisticated rules engine ensures that policies, practices, and regulatory environments are clearly defined, centralized, automated, and tracked so an organization can avoid the risks and costs associated with non-compliance or deviation from best practices.

Facilitate change. A sophisticated rules engine allows the organization to adapt its processes dynamically as its business environment continues to change while the ability to make in-flight process adjustments permits managers to modify processes and reallocate resources in real time.

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