BPM in Action: In Organizations

From sourcing and operations to sales and marketing,
functional departments within both commercial businesses
and governmental agencies are using BPM to automate
and optimize their organizational processes.

Sourcing & Operations

Procurement, purchasing, and supplier management are
typically complex business procedures within an organization.
BPM helps companies and agencies automate and monitor
processes like claims management, spend analysis, contract
management, and requests for quote. Through vendor
performance tracking and supplier management solutions,
BPM gives executives the ability to make better business
decisions and increase supplier competition, ultimately helping the organization achieve significant cost savings.

Finance

The finance department performs vital corporate functions, from the simple (i.e. reimbursement of expenses) to the complex (i.e. financial analysis and planning). Performing these tasks while complying with complicated business and federal regulations, such as Sarbanes-Oxley and HIPAA, can drain company resources. BPM helps finance departments automate and monitor key processes - including billing, expense approval, and capital acquisition - while maintaining corporate accountability by generating audit trails at each step in the process.

Human Resources

Human resources departments are responsible for processes spanning the lifecycle of an employee's time with a company, from recruitment and benefits administration to vacation requests and off-boarding. BPM not only enables HR to cut down on time spent on routine, paper-intensive tasks by automating daily administrative operations like new hire setup and training requests, but also gives executives insight into employee knowledge and development by managing complex processes like human capital management and performance reviews.

New Product Development

Organizations are using BPM to automate all stages of the product development lifecycle - from idea conception to product testing to product delivery. Using a BPM suite's collaborative tools, product developers can speed up this often time-consuming process by managing documents and content online and sharing information in real-time discussion forums. BPM allows production managers and engineers to identify critical bottlenecks early on and make necessary process adjustments to ensure on-time product delivery and faster time to market.

Sales & Marketing

Executing an effective marketing strategy and efficiently managing sales processes are fundamental to generating company revenue. Marketing departments are using BPM to track campaigns, create new collateral, and facilitate event planning while sale teams are using it to streamline and monitor all aspects of the sales process - from targeting, capturing, qualifying, and tracking pipeline opportunities, to creating proposals, organizing contracts, and managing renewals. By creating flexibility, BPM allows the organization to dynamically adjust to changing market trends.

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